Critical Success Factors in ERP Systems Implementations in the Cypriot Public Sector

One of the major advancements in the IT industry during the 1990s was the development of Enterprise Resource Planning (ERP) systems. Beyond the high costs and significant amount of effort needed to implement such a system, the possible benefits for the organization in achieving more efficient operations and improving its competitive stance in the competitive business environment have been undoubted.The high failure rates of ERP systems implementations (Soh et al., 2000; Willis and Willis-Brown; 2002) have paved the way for a chase from both academicians and practitioners to understand and pinpoint the critical success factors that positively impact this type of projects’ success.Research has been done for ERP implementations in numerous environments but there is a serious gap in the literature regarding implementations in the Cypriot context. Furthermore, after the island’s accession to the European Union (EU) in 2004, the need for the governmental sector to harmonize its systems and processes according to EU directives and to provide efficient services through transparent processes to citizens of Cyprus urged public organizations…

Contents

CHAPTER 1 – INTRODUCTION
1.1. Research Background
1.1.1. Information Technology (IT) Sector
1.1.2. Enterprise Resource Planning (ERP) Systems
1.1.3. Problem Discussion
1.2. Research Question
1.3. Unit of Analysis
1.4. Glossary
1.5. Thesis Architecture
CHAPTER 2 – LITERATURE REVIEW
2.1. Introduction
2.2. Search Process
2.3. Project Success Criteria
2.3.1. Beyond the “Iron Triangle”
2.3.2. In Search of a Common Stage
2.3.3. Getting Stakeholders into the Picture
2.4. Critical Success Factors (CSF)
2.4.1. Critical Success Factors in Projects
2.4.2. ERP Systems
2.4.3. ERP Implementations
2.4.4. Critical Success Factors in ERP Systems Implementation
2.4.5. CSF Framework
2.4.6. CSF Description
2.5. Justification to Continue
CHAPTER 3 – RESEARCH METHODOLOGY
3.1. Introduction
3.2. Research Philosophy
3.3. Research Approach
3.4. Research Strategy
3.5. Time Horizon
3.6. Data Collection Tool
3.7. Theoretical Sampling
3.8. Data Collection Process
3.8.1. Interview Design
3.8.2. Interview Process
3.9. Reliability and Validity
3.10. Summary
CHAPTER 4 – ANALYSIS
4.1. Introduction
4.2. Interviews Findings and Analysis
4.2.1. ERP Implementation Project Success Criteria
4.2.2. Ten Critical Success Factors
4.2.3. Critical Success Factors outside the Framework
CHAPTER 5 – DISCUSSION
5.1. ERP Implementation Project Success Criteria
5.2. Ten Critical Success Factors
5.3. Critical Success Factors outside the Framework
CHAPTER 6 – CONCLUSION
6.1. Introduction
6.2. Answering the Research Question
6.3. Theoretical Implications
6.4. Practical Implications
6.5. Strengths and Weaknesses
6.6. Future Research Suggestions
REFERENCES
APPENDIX I – INTERVIEW QUESTIONNAIRE GUIDE

Author: Papageorgiou, Sofronis

Source: Umea University

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Critical Success Factors in ERP Systems Implementations in the Cypriot Public Sector