tqm tenets

Total Quality Management (TQM), Key Tenets, Harley-Davidson Case Study

Total quality management (TQM) is defined as “managing the entire organization so that it excels in all dimensions of products and services that are important to the customer.” The TQM model goes beyond product and service quality, however, and suggests that a highly structured system of management that emphasizes mechanisms ...

Total Quality Management (TQM) Tenets

Technical capability and production efficiency, while necessary, are no longer the principal competitive determinants sufficient for success. What differentiates the successful from the unsuccessful organization, today, is superior "world-class" systems of work processes that men and women throughout the organization understand, believe in and are a part of. These systems ...