Total Quality Management (TQM) – How To Implement

Ways of doing business are undergoing sea-change and an organization can no longer survive if it is insensitive to absorb the changes of surrounding environment—customers, investors, society at large and globalization. It is only human being who has capability of being sensitive to social needs and therefore, people constituting the organization have to have sensitivity towards the organization’s Purpose, Mission and Values.

Japanese Industry has evolved ‘Total Quality Management’ as a tool for managing excellence in their organizations which have taken them over 50 years to come to this stage.

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Total Quality Management (TQM) – How To Implement