Application of Total Quality Management to Library and Information Services in Indian Open Universities

The Indian Higher Education System comprises 210 conventional universities and a single mode open universities. The conventional universities have more than a hundred years of tradition and many have international recognition as centres of excellence in specific disciplines.

This paper intends to study the application of TQM to the provision of library and information services.

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Source: col.org

Application of Total Quality Management to Library and Information Services in Indian Open Universities