Total Quality Sales Management, TQ(S)M Example

TQ(S)M is a critical issue for sales and executive management. Quality in the sales and marketing process first became a critical issue to me about six years ago. While the basic tenets of quality have always been appealing, imagine my plight as a sales executive for a high technology company faced with the following scenarios:

This article focuses on Total Quality (Sales) Management.

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Source: excellenc.com

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Total Quality Sales Management, TQ(S)M Example