Total Quality Management (TQM) Tenets

Technical capability and production efficiency, while necessary, are no longer the principal competitive determinants sufficient for success. What differentiates the successful from the unsuccessful organization, today, is superior “world-class” systems of work processes that men and women throughout the organization understand, believe in and are a part of. These systems of clear work processes reduce bureaucracy and cycle times, increase responsiveness and innovation, and lower costs thereby assuring product, market and organizational success. This is Total Quality Management

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Source: General Systems Company