Counseling Process

Counseling is a planned, structured dialogue between a supervisor and employee to improve or correct behaviors and/or performance. Because these are personal interactions, there can be occasions for conflict and pitfalls. Follow the guidelines in this lesson, and you will make your counseling sessions more effective.

In this article, you will learn how to:

  • Prepare for a counseling session.
  • Conduct a counseling session.
  • Avoid pitfalls in conducting a session, and
  • Decide whether or not to write a counseling memo.

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Source: New York State Governor’s Office of Employee Relations