Background: During decades people have tried to define and explain the role of a manager. Mintzberg (1973) was one of them that made studies about the manager role. He defined ten managerial roles that still are in use today. In later years more people have been interested in the work of Mintzberg. 2003 Tengblad did a replication of his work on large and medium size businesses, and 2004 Florén conducted a similar study on small size businesses. Therefore, it can be of interest to do a replication of Mintzberg’s work on micro size businesses as well.
Purpose: The purpose of this study is to describe how the managers of micro businesses work, by doing a replication of Mintzberg’s “The nature of managerial work”. We also intend to compare our result with earlier studies by Mintzberg (1973), Tengblad (2003) and Florén (2004), to distinguish the similarities and differences in what roles top executives undertake during their working days…
Contents
1 Introduction
1.1 Background
1.2 Purpose
1.3 Definition of a micro business
1.4 Disposition
2 Frame of reference
2.1 Mintzberg’s ten managerial roles
2.1.1 The interpersonal roles
2.1.2 The informational roles
2.1.3 The decisional roles
2.2 Summary of earlier studies
2.2.1 Much work at unrelenting pace
2.2.2 Activity characterized by briefness, variety, and fragmentation11
2.2.3 Preference for live action
2.2.4 Attraction to the verbal media
2.2.5 Between the organization and a network of contacts
2.3 Characteristics of the micro business
2.3.1 The micro business manager
2.4 Summery of frame of reference
3 Method
3.1 Research approach
3.2 Choice of method
3.3 Method approach
3.4 Methodology approach
3.5 The observation in practice
3.6 Data collection
Secondary data
Primary data
3.7 Selection of participants
3.7.1 Information about the managers
4 Empirical material
4.1 Manager A
4.1.1 Chronological record
4.1.2 Contact record
4.1.3 Mail record
4.2 Manager B
4.2.1 Chronological record
4.2.2 Contact record
4.2.3 Mail record
4.3 Manager C
4.3.1 Chronological record
4.3.2 Contact record
4.3.3 Mail record
4.4 Manager D
4.4.1 Chronological record
4.4.2 Contact record
4.4.3 Mail record
4.5 Total record
5 Analysis
5.1 Mintzberg’s ten managerial roles analyzed on micro business managers
5.1.1 The interpersonal roles
5.1.2 The informational roles
5.1.3 The decisional roles
5.2 The invented role of the micro business manager
5.2.1 Comparison between the four studies
6 Conclusions
6.1 Conclusions
6.2 Final Discussion
6.2.1 Critics of the Thesis
6.3 Further Research
References
Appendix 1
Appendix 2
Author: Andersson, Richard,Liliegren, Lisa
Source: Jönköping University
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