In an increasingly knowledge-intensive and global economy, superior management of human capital – the skills, talents, and knowledge of an organization’s employees – is arguably the only sustainable source of competitive advantage for an organization. Yet many firms remain surprisingly unsophisticated in managing their human capital, placing their success, if not their survival, at risk.
By borrowing a few basic analytic techniques from six sigma, it is possible to identify, with considerable precision, the unique people-related drivers of an organization’s business results.
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Source: McBassi and Company