Edward Deming’s 14 Points & 7 Deadly Diseases

Edward Deming is generally recognized as being the philosopher-guru of the Total Quality Movement. Deming developed a set of Fourteen Management Principles and Seven Deadly Diseases in the early 1980s. Deming advocated that all managers need to have what he called a System of Profound Knowledge, consisting of: Appreciation of a system Knowledge of variation Theory of knowledge Knowledge of psychology

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Source: csqa