The strategic function of quality in the management of innovation

Quality management can be used to support strategically the management of innovation. Tools in strategic quality management can be useful in: creating the organizational conditions in which innovations can be developed; supervising and initiating innovation processes; producing innovation content; and implementing innovations in the primary processes of the organization… This conclusion is based on the …

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Environmental Management System (EMS)

The Environmental Management System (EMS) is part of a management system of an organization (enterprise, authority, etc.), in which specific competencies, behaviours, procedures and demands for the implementation of an operational environmental policy of the organization are defined. Contents 1 Legislation and standards 2 Benefits 2.1 Financial 2.2 Operational and Internal 2.3 External Format: HTML …

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Application of Total Quality Management to Library and Information Services in Indian Open Universities

The Indian Higher Education System comprises 210 conventional universities and a single mode open universities. The conventional universities have more than a hundred years of tradition and many have international recognition as centres of excellence in specific disciplines. This paper intends to study the application of TQM to the provision of library and information services. …

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Total Quality Management (TQM) – How To Implement

Ways of doing business are undergoing sea-change and an organization can no longer survive if it is insensitive to absorb the changes of surrounding environment—customers, investors, society at large and globalization. It is only human being who has capability of being sensitive to social needs and therefore, people constituting the organization have to have sensitivity …

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Total Quality Sales Management, TQ(S)M Example

TQ(S)M is a critical issue for sales and executive management. Quality in the sales and marketing process first became a critical issue to me about six years ago. While the basic tenets of quality have always been appealing, imagine my plight as a sales executive for a high technology company faced with the following scenarios: …

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Total Quality Management (TQM), Key Tenets, Harley-Davidson Case Study

Total quality management (TQM) is defined as “managing the entire organization so that it excels in all dimensions of products and services that are important to the customer.” The TQM model goes beyond product and service quality, however, and suggests that a highly structured system of management that emphasizes mechanisms like control and punitive action …

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Total Quality Management (TQM) Tenets

Technical capability and production efficiency, while necessary, are no longer the principal competitive determinants sufficient for success. What differentiates the successful from the unsuccessful organization, today, is superior “world-class” systems of work processes that men and women throughout the organization understand, believe in and are a part of. These systems of clear work processes reduce …

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Edward Deming’s 14 Points & 7 Deadly Diseases

Edward Deming is generally recognized as being the philosopher-guru of the Total Quality Movement. Deming developed a set of Fourteen Management Principles and Seven Deadly Diseases in the early 1980s. Deming advocated that all managers need to have what he called a System of Profound Knowledge, consisting of: Appreciation of a system Knowledge of variation …

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