Principles of Total Quality Management (TQM)

The basic principles for the Total Quality Management (TQM) philosophy of doing business are to satisfy the customer, satisfy the supplier, and continuously improve the business processes. Questions: * How do you satisfy the customer? * Why should you satisfy the supplier? * What is continuous improvement? This article provides an introduction about basic TQM …

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Total Quality Management (TQM), Overview, Introduction, Deming’s 14 points

Total Quality Management is a term first coined by the U.S. Naval Air Systems Command to describe its Japanese-style management approach to quality improvement. Since then TQM has taken on many meanings, but at its core it’s a management approach to long-term success through customer satisfaction. Format: HTML | Size: — Source: ASQ Read This …

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