One of the most important actions that can help maintain the quality of any good or service is to collect relevant data consistently over time, plot it, and examine the plots carefully. All statistical process control charts plot data (or a statistic calculated from data) versus time, with control limits designed to alert the analyst …
In statistical process control, the control chart, also known as the ‘Shewhart chart’ or ‘process-behaviour chart‘ is a tool to determine whether a manufacturing or business process is in a state of statistical control or not. If the chart indicates that the process being monitored is not in control, the pattern it reveals can help …
Value Analysis-Value Engineering (VA-VE) is over half a century old! The concept evolved, during the ‘40s, as a ‘creative problem-solving system, implemented by the use of a specific set of techniques, a body of knowledge and a group of learned skills’. The practice of VA-VE Team Approach spread ‘like wild fire’ and by the ‘70s, …
Value Engineering is a conscious and explicit set of disciplined procedures designed to seek out optimum value for both initial and long-term investment. First utilized in the manufacturing industry during World War II, it has been widely used in the construction industry for many years. Value Engineering (VE) is not a design/peer review or a …
Mission of maintenance department – To repair, service, and maintain the recreational areas, buildings, structures, supporting infrastructure of the built environment, motor fleet, and other capital facilities throughout the forest preserve. This example provides details of general maintenance department functions of Forest Preserve District. Format: HTML | Size: 22 KB Source: Forest Preserve District Read …
This research paper is made up of nine chapters of which seven discuss the theory of maintenance organisations and measuring their performance. The remaining chapters demonstrate this theory in a practical case study taken from an automotive plant. The author has structured the chapters in this way so that theory and practice can be kept …
In manufacturing, facility layout consists of configuring the plant site with lines, buildings, major facilities, work areas, aisles, and other pertinent features such as department boundaries. While facility layout for services may be similar to that for manufacturing, it also may be somewhat different—as is the case with offices, retailers, and warehouses. Because of its …
Marketing is the ongoing process of moving people closer to making a decision to purchase, use, follow, refer, upload, download, obey, reject, conform, become complacent to someone else’s products, services or values. Simply, if it doesn’t facilitate a “sale” then it’s not marketing. Marketing is a four step process that begins with analyzing and defining …
‘Marketing is the management process responsible for identifying, anticipating and satisfying consumer requirements profitably. All modern organisations engage in marketing so as to be able to please and win the loyal support of their customers. Gillette engages in marketing to find out about the needs and requirements of shavers, banks engage in marketing research to …
Marketing might think of its task as resolving the conflicting needs and interests of stakeholders. I suggest this because a focus on the word customer risks oversimplifying the real challenge… And as Jennifer’s comments suggest, if marketing is limited to pleasing customers, without having either the power or responsibility for squaring that with everyone else …