Remote People Management – Resolving Organizational Issues at Call Centers: Case Study of the Bank of Nova Scotia

Transformation of management coincided with rise of IT and re-orientation towards the demand driven economy. IT facilitated the development of remote communication and data accessibility, while re-profiling the management methods, in meanwhile, customer focus has led to organization of customer-oriented establishments such as call centers. However, aside from benefits, including accessibility, convenience, and long term …

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Business Intelligence: Analysis of vendors’ and suppliers’ arguments for BI

In today’s competitive environment, organizations are exposed to a rapidly changing business environment with never ending challenges. Customers, suppliers and society constantly put pressure on organizations through new demands for increased productivity, more efficient processes, higher profits, and better use of resources. All these demands force organizations to constantly change and be agile in order …

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Communicating Knowledge in Globally Dispersed Teams: A Study of Autoliv

Background: As companies are operating more and more globally, the need for increasingly coordinating and cooperating activities are becoming important. One solution to problems associated with work in globally dispersed teams can be to organize business activites, such as product development, virtually. A virtual setting for knowledge transfer is becoming a part of day-to-day activities …

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B2B Application Integration: Why companies choose or not choose to implement B2BAI

Introduction : Globalization has dramatically changed the ways of conducting business, which in turn has led to a multitude of new opportunities and challenges for companies. The ever shifting business climate of today is fierce and for this reason companies have to be able to operate proactively, flexibly, and respond quickly to the changes, in …

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Critical Success Factors in ERP Systems Implementations in the Cypriot Public Sector

One of the major advancements in the IT industry during the 1990s was the development of Enterprise Resource Planning (ERP) systems. Beyond the high costs and significant amount of effort needed to implement such a system, the possible benefits for the organization in achieving more efficient operations and improving its competitive stance in the competitive …

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Determinants for Effective Application of Software in Computer Assisted Auditing Techniques (CAATs)

The purposes of this study are to get an over all picture of the general objectives and awareness of auditors for the adoption of CAATs and the current level of involvement of auditors in the application of CAATs in the audit process, which software and techniques they use and the possible causes for non use …

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