The Indian Higher Education System comprises 210 conventional universities and a single mode open universities. The conventional universities have more than a hundred years of tradition and many have international recognition as centres of excellence in specific disciplines. This paper intends to study the application of TQM to the provision of library and information services. …
Ways of doing business are undergoing sea-change and an organization can no longer survive if it is insensitive to absorb the changes of surrounding environment—customers, investors, society at large and globalization. It is only human being who has capability of being sensitive to social needs and therefore, people constituting the organization have to have sensitivity …
TQ(S)M is a critical issue for sales and executive management. Quality in the sales and marketing process first became a critical issue to me about six years ago. While the basic tenets of quality have always been appealing, imagine my plight as a sales executive for a high technology company faced with the following scenarios: …
Total quality management (TQM) is defined as “managing the entire organization so that it excels in all dimensions of products and services that are important to the customer.” The TQM model goes beyond product and service quality, however, and suggests that a highly structured system of management that emphasizes mechanisms like control and punitive action …
Technical capability and production efficiency, while necessary, are no longer the principal competitive determinants sufficient for success. What differentiates the successful from the unsuccessful organization, today, is superior “world-class” systems of work processes that men and women throughout the organization understand, believe in and are a part of. These systems of clear work processes reduce …
Edward Deming is generally recognized as being the philosopher-guru of the Total Quality Movement. Deming developed a set of Fourteen Management Principles and Seven Deadly Diseases in the early 1980s. Deming advocated that all managers need to have what he called a System of Profound Knowledge, consisting of: Appreciation of a system Knowledge of variation …
Dr. W. Edwards Deming is known as the father of the Japanese post-war industrial revival and was regarded by many as the leading quality guru in the United States. He passed on in 1993. Trained as a statistician, his expertise was used during World War II to assist the United States in its effort to …
The basic principles for the Total Quality Management (TQM) philosophy of doing business are to satisfy the customer, satisfy the supplier, and continuously improve the business processes. Questions: * How do you satisfy the customer? * Why should you satisfy the supplier? * What is continuous improvement? This article provides an introduction about basic TQM …
Successful Total Quality Management requires both behavioral and cultural change. A successful TQM System brings two other management systems together with a behavioral and cultural commitment to customer quality. Thus, TQM becomes a system within itself by default or by choice. Format: HTML | Size: 7 KB Source: Larry Green Read This Article
Total Quality Management is a term first coined by the U.S. Naval Air Systems Command to describe its Japanese-style management approach to quality improvement. Since then TQM has taken on many meanings, but at its core it’s a management approach to long-term success through customer satisfaction. Format: HTML | Size: — Source: ASQ Read This …